Privacy Policy — Live Q&A Manager

1. Overview

Live Q&A Manager is a workflow tool operated by Hành Trình Linh Hồn that helps authorized operators and community managers organize, triage, and manage audience questions and community engagement. This Privacy Policy describes the types of information we process when you connect, interact with, or use supported platform integrations.

2. Information We May Process

Depending on the specific features and authorized scopes enabled by the user, Live Q&A Manager may process the following types of information:

• TikTok account or profile identifiers made available through official authorized APIs.
• Usernames and public display names where permitted by the platform.
• Audience questions, comments, live chat messages, or other user-submitted content.
• Timestamps associated with messages, questions, or operator responses.
• Processing status and categorization labels assigned during triage.
• Conversation or response-queue metadata necessary for workflow management.
• Data supplied by TikTok APIs within the specific scopes authorized by the user.

3. Information Collected via Support & Service Requests

When visitors submit a request via our public service intake form (Hỗ trợ tâm linh & cách chữa lành), we collect only the information voluntarily provided:

• Full name.
• Phone number and optional Zalo number.
• Optional email address.
• Province or city.
• Preferred contact method and preferred contact time.
• Selected service category and user-submitted request message.
• Additional optional notes.

Purpose of processing: We use this information solely to review the submitted need, contact you via your preferred communication method, and coordinate supportive guidance. We do not sell, rent, or trade your contact details or request content with any third parties or advertisers.

Retention: Request data is retained only for as long as reasonably needed to provide support, maintain operational records, and comply with applicable legal obligations.

4. Information We Do NOT Request

Important Notice: Live Q&A Manager does not request or store users’ TikTok passwords. Authentication is handled through TikTok’s official authorization flow where applicable.

5. How Information Is Used

We process information strictly for the following operational purposes:

• Organizing, filtering, and queueing incoming questions during live sessions.
• Identifying duplicate questions, repetitive inquiries, or potential spam.
• Topic classification to assist moderators in grouping related themes.
• Creating and managing structured response queues for livestream hosts.
• Generating internal operational metrics and engagement summaries.
• Assisting with conversational summaries or trend analysis.
• Maintaining system stability, operational security, and abuse prevention.

6. AI Processing

Where AI-assisted capabilities are enabled, text content from questions or comments may be processed by third-party AI service providers solely for automated classification, summarization, grouping, and thematic analysis.

We do not use user data to train external public AI models without explicit authorization. All AI processing is performed solely to assist the human operator in managing the Q&A workflow.

7. Sharing

We respect your privacy and adhere to strict sharing principles:

• We do not sell, rent, or trade personal data to third parties or data brokers.
• Information may be shared only with trusted technical service providers (such as cloud infrastructure and hosting providers) strictly necessary to operate the service.
• Information may be disclosed to legal authorities only when required by applicable law, court order, or regulatory process.

8. TikTok Data

TikTok-derived data is accessed, processed, and stored exclusively in compliance with TikTok Developer Terms, Community Guidelines, and the specific permissions granted by the authorizing user. We adhere to all platform data-handling and data-minimization standards.

9. Data Retention

We retain processed information only for as long as reasonably necessary to fulfill the operational purposes described in this policy, provide the requested features, resolve disputes, and meet legal and audit obligations. When data is no longer needed, it is securely deleted or aggregated.

10. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect data against accidental loss, unauthorized access, alteration, or disclosure. However, please note that no electronic transmission or storage system can be guaranteed to be 100% secure.

11. Data Deletion / User Rights

Users have the right to inquire about their processed data or request data deletion. To request the deletion of data associated with your account or interactions, please contact us by email at: contact@hanhtrinhlinhhon.net.

We will process deletion requests promptly in accordance with applicable platform rules and legal requirements.

12. Children

Live Q&A Manager is not directed to children under the age of 13 (or applicable age of majority in your jurisdiction) and is intended solely for authorized operators and general audiences. We do not knowingly collect personal data from children.

13. Changes to Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, integrations, or legal obligations. When updates are published, the revised effective date at the top of this page will be updated.

14. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please reach out to us at: contact@hanhtrinhlinhhon.net.