Terms of Service — Live Q&A Manager

1. About Live Q&A Manager

Live Q&A Manager is a service operated by Hành Trình Linh Hồn that helps authorized users organize, prioritize, and manage questions, conversations, and follow-up responses related to livestream sessions or community engagement workflows.

2. Authorized Use

You may access and use Live Q&A Manager only if you are authorized to do so and only in connection with accounts, content, messages, and data that you have legal permission and authorization to manage.

3. Prohibited Use

You agree not to use Live Q&A Manager for any of the following activities:

• Sending spam or unsolicited bulk communications.
• Harassment, abuse, stalking, or threatening behavior toward any individual.
• Unauthorized data scraping, harvesting, or collection of personal data.
• Impersonation of any person, organization, or platform official.
• Any unlawful, fraudulent, or harmful activities.
• Attempting to circumvent, probe, or bypass platform security, access controls, or rate limits.
• Violations of TikTok platform policies, developer terms, or applicable laws and regulations.

4. AI-Assisted Features

The service may include AI-assisted features designed to assist operators by:

• Classifying incoming questions into thematic categories.
• Grouping similar or related questions together.
• Summarizing long comments or conversations.
• Identifying possible duplicate submissions.
• Assisting with response queue organization.

AI-generated or AI-assisted output is provided for supportive and informational purposes only and may contain errors, omissions, or inaccuracies. Users remain solely responsible for reviewing, validating, and editing all outputs before relying on, acting upon, or publishing them.

5. User Responsibility

Users of Live Q&A Manager are solely responsible for:

• All content, queries, and messages submitted through or processed by the application.
• All responses and communications published or broadcast to audiences.
• Ensuring that all necessary rights, licenses, and consents are obtained.
• Complying with TikTok community guidelines, developer terms of service, and any other applicable platform rules.

6. Service Availability

Live Q&A Manager is provided on an “as-is” and “as-available” basis. We do not guarantee continuous, uninterrupted, or error-free availability of the service. Service access may be temporarily suspended or restricted for maintenance, updates, or technical reasons.

7. Changes to the Service

We reserve the right to modify, enhance, suspend, or discontinue any feature or portion of Live Q&A Manager at any time as the product evolves, with or without prior notice.

8. Changes to These Terms

We may update these Terms of Service from time to time. When material updates are made, the effective date at the top of this page will be revised accordingly. Continued use of the service after any changes constitutes acceptance of the updated terms.

9. Hành Trình Linh Hồn Support & Service Requests

When using our public support request forms (“Hỗ trợ tâm linh & cách chữa lành”), you acknowledge and agree to the following principles:

• Supportive and Educational Nature: All guidance, reflections, and shared materials are offered for spiritual contemplation, cultural understanding, and personal wellbeing. They do not constitute and must never replace professional medical, psychological, psychiatric, or legal advice or treatment.
• No Supernatural Guarantees: We make no promises or claims regarding supernatural interventions, alterations of destiny, removal of karma, or guaranteed miraculous outcomes.
• Spiritual Music Composition: In the category “Sáng tác nhạc chữa lành tâm linh”, the term “chữa lành” refers exclusively to the contemplative, uplifting, and reflective nature of the music. It does not imply medical therapy or treatment for mental illness.
• No Guaranteed SLA: While we endeavor to review all requests with care and empathy, submitting a request does not guarantee acceptance or a specific response timeframe.

10. Contact

If you have any questions, inquiries, or feedback regarding these Terms of Service, please contact us by email at: contact@hanhtrinhlinhhon.net.